Food Delivery industry has become a habit for customers in almost every market. People now tend to order food online rather than driving the way to a restaurant. With the spread of technology and mobile Apps, people's lifestyles have become different than before.
Extensya has excellent experience in food delivery, especially in managing the whole process between vendors, customers & drivers, with a massive number of orders (hundreds of thousands of orders). This process requires a well-organized team with you. The most important thing here is to expect customer behavior, especially in GCC market in order to manage the whole process efficiently.
Extensya can play a significant role in managing and controlling fraud cases from all parties involved in the process and control refund and compensation cases.
Extensya can facilitate a well secured and isolated workplace for Banking complied with ISO certifications standards with secured network and dedicated infrastructure.
We also provide an experienced management team with a banking background to manage operations. When it comes to compliance issues, we consider the fast management of critical cases.
International car rental booking is one of our areas of expertise. With over 8 years of experience in car and van rentals, our skilled team will help your customers get the latest and best car models and car rental services.
Your customers can check their bookings 24/7 and make amendments whenever and wherever they need. Our team is ready to start your customers 'booking process using the reservation system (Excalibur and other reservation systems) and checking out the latest car rental offers and van promotions that are currently available on your website.
Our agents are trained to promote your brand value propositions of vehicle rental and help customers in the selection of the best offers and deals on car rentals and making the car rental hassle-free experience. Offering all available payment options (Prepaid and post-paid) to fulfill customer needs.
Our team can handle all types of inquires related to car insurances, leasing, cancelations, invoices, reservations and rates, rental agreement and contracts, collection services, vehicle upgrade services, memberships and rewards, additional driver options, international driving license, premium Emergency Road Service (PERS), rules and options of delivering cars from country to another, additional authorized drivers and many more.
Extensya has a distinguished experience in managing utility services to the community especially in GCC, through managing user’s subscriptions and provide the required support to provide all required information to answer all inquires.
Also, we are experts in the collection process; we help our clients managing and building a structured collection process to meet the objectives and goals from this campaign to play an important role in the collection process.
Extensya delivers professional content management services to sort contributions that are irrelevant, obscene, illegal, or insulting with regards to useful or informative contributions to ensure that the content is free from any error before publishing over the application/website based on your business rules.
We also moderate texts, digital photos, descriptions, prices and any other types of content that your site may require to ensure your policies and make sure that your best interests are being carefully moderated and monitored 24/7.
Extensya has a proven experience in managing Media and TV services especially in GCC Market, and MENA region.
Our team is specialized in customers' behavior and requirements fulfillment based on studying customer requirements and identifying the best solutions to match their requirements.
We have a very long experience with logistics companies where we offer outbound services to obtain thousands of customer’s locations daily, and inbound services for customers reschedule complaints and enquire.
We contact customers and update the system accordingly with the customer’s preferences either to receive their shipments or pick it up from one of your branches. Our trained team delivers quick, seamless service to make sure to get the accurate location details and the preferred time slot for customers.
We train our agents on locations of different cities and landmarks in order to get the best locations and make it easier for the couriers to deliver the orders with no challenges, taking into consideration all business rules and restrictions for some non-serviceable areas, and authorizations when it comes to critical document shipments.
Our airline customer service team provides customer support to passengers before, during, and after flights. The difficulties and complexities of air travel can make the support a major challenge, but through Extensya team it can lead to happier customers, better travel experiences, and improved service ratings.
Our experienced team is ready to fulfill your customers’ requirements by selecting optimal flights in accordance with customer needs, flight status information and possible changes, offer alternatives in case of booking cancellation, and help in selecting and ordering additional services.
Extensya’s well-designed training for booking systems like (Amadeus & Sita) is empowering agents to do their tasks properly and help customers in all types of enquires like Online Check-in, boarding services, reservations, seat selection service, memberships creation, earning miles and travel points programs.
Well-trained professionals in Extensya ensure that all your customer interactions are streamlined whether it is prepaid, postpaid, collection, subscriber upgrades, bundled packages, retention, technical support, up and cross- selling.
We provide a seamless experience so your customers can get their essential service from the first contact using multiple systems for billing and other services.
Our team will help your company to generate sales leads and make outbound calls to clients since our representatives are trained and have knowledge about new phone plans, discounts, service contracts, wireless plans, customer benefits and billing requirements.
We have many years of experience working with the biggest E-commerce companies in the middle east like turkey and china, by offering multichannel support like inbound/outbound calls, live chat, and email support to the clients.
Our expert team in Extensya is professional in executing your customer service quickly, efficiently and with a high customer satisfaction rate by demonstrating the brand image, processes, and procedures of your E-commerce company.
We track complaints and resolve them in a chronological manner, and we provide pre-sales and aftersales support. Our team can help in obtaining customers locations accurately and confirm orders by analyzing your customer behavior where we utilize our experience to get the best answer rate intervals.
Our call center representatives are the best professionals in terms of knowledge and practical problem -solving skills. They help customers navigate your site and increase conversion and customer retention since it’s one of our main goals.
Our team is also skilled in educating customers with custom rules & regulations for different countries.
